Information on this website is subject to change without notice.
All trademarks appearing on this website are the property of their respective owners.
The use of any of VBWOLF trademarks is strictly prohibited unless we provide prior written consent.
Our Products While we do our best, we cannot guarantee that the colours shown on website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer.
Risk of Loss All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Problems With Your Order We want you have the best online shopping experience, so if you have any problems with your order, please contact us by whatsapp or e-mail, during our office hours.
What Personal Information Do We Collect? Personal information is information about you that can be used to identify you individually. Some common examples of personal information include your name, gender, date of birth, postal address, telephone number, email address and other information necessary to process any order made by you.
Why Do We Collect Personal Information and How We Use It? The information we receive allows us to tailor our product offer and improve your shopping experience. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information. The information you supply to us is added to our customer database and you may receive periodic mailings from us about new products and services, discounts, special promotions or upcoming events. However, you can request to not receive such mailings and do not have to provide any personal information to us unless you want to. For example, you choose whether to purchase our products or sign up for our mailing list or for special promotions. Of course if you choose not to provide certain types of personal information to us, we may be unable to provide you with the goods or services that you have requested where that information is necessary to providing such goods or services.
Return Policy We will replace your items that do not match your order and will guarantee the shipping cost for free. The price tag must be unattached, along with purchase receipt. All items to be exchanged must be returned and received by us before we do the exchange, and all items to be exchanged must be returned unworn and clean. We reserves the right to cancel the exchange if returned items is unclean and worn. Sale items are not allowed to be exchanged.
Shipping Rules & Restrictions We do not responsible in risk of loss of the merchandise after our courier delivers to the address. We do not take responsibility if our courier can’t deliver the package in time do to incomplete address, misspelled address or no recipient at the address. Please check your receipt number in the ‘Track Order. Free shipping will be given if there are mistakes on order(s). Kindly be noted that we only accept return and exchange for items with manufacturing mistakes.
Tracking Your Shipment Once your order has been shipped via JNT you will receive a receipt number within 1x24hours after successful shipment for your tracking information For further question and information, please call our customer service by Whatsapp number at +62 812 3765 8652