Return Policy

*Unmatched items to the order

• We will replace items that do not match your order and will guarantee the shipping cost for free.
• Price tag must be unattached, along with purchase receipt.
• All items to be exchanged must be returned and received by us before we do the exchange.
• All items to be exchanged must be returned unworn and clean. We reserves the right to cancel the exchange if returned items is unclean and worn.

*Item with the wrong size

• Item may be exchanged with maximum 7 days from item is received.
• Price tag must be unattached, along with purchase receipt.
• Item may be exchanged with another size while supplies last or with another product with same price range or higher.
• Shipping cost is on customer.
• All items to be exchanged must be returned unworn and clean. We reserves the right to cancel the exchange if returned items is unclean and worn.
• This policy applies only for every offline and online purchase in Indonesia.
• VBWOLF has the right to asses and make final decision of the returned items prior to offering an exchange.

*your purchase is free if you don’t receive purchase receipt.

Disclaimer : items that can be exchanged are items purchased with normal price or before discount.

For more question and information, please call our customer service by Whatsapp number at +62 877 3176 1422.